Seamfix
Background Check Service
Productizing trust for employers, gig platforms, and regulated workforces.
- Role
- Product Manager
- Organization
- Seamfix
- Focus
- Trust · Workflow · Compliance
Problem
Organizations conducting hiring, vendor onboarding, and due diligence processes often rely on fragmented verification providers, manual workflows, and inconsistent reporting processes.
Context
The Background Check Service (BCS) initiative was created to provide organizations with a centralized platform for conducting various verification and screening checks through a structured and scalable process.
Approach
- Conducted stakeholder discovery sessions to understand business and customer requirements.
- Created a scalable framework for onboarding customers, internal teams, and future enhancements.
- Developed comprehensive product documentation including: * Product Requirements Document (PRD) * Software Requirements Specification (SRS) * User Guides * Operational Documentation * API Documentation * Release Documentation
Key Contributions
- Structured the end-to-end verification workflows and user journeys.
- Defined business rules, statuses, and reporting requirements across different check types.
- Collaborated with engineering teams during implementation and launch preparation.
Outcome
- Successfully delivered the documentation and requirements foundation required for the product launch.
Lessons Learned
- For enterprise and compliance products, documentation is part of the product. Clear requirements and operational processes are just as important as the software itself.